Quick answers.
Couldn't find what you needed? We're fastest on WhatsApp.
Ordering
How do I place an order?+
Design in the studio, add to cart, click "Send cart to WhatsApp". We confirm details and share UPI payment info on the same chat. You don't need an account.
Can I order for my whole team or batch?+
Yes — bulk pricing kicks in from 10 pieces. Send us a note on WhatsApp and we'll quote within an hour during business hours.
Do you take logo files?+
Yes. SVG is best, but we also accept PNG and JPG. Send the file on the same WhatsApp thread after your cart arrives. Files up to 5 MB.
Payment
How do I pay?+
After you send your cart, you'll get an order page with a UPI QR, our VPA, and the exact amount. Pay from any UPI app (GPay, PhonePe, Paytm, BHIM) and upload the screenshot.
Why no payment gateway?+
UPI is faster and has zero fees, which keeps prices honest. We verify each payment manually against our bank statement before starting production.
Is the payment secure?+
We never see your card or bank details. UPI flows entirely through your own bank app. We only see the screenshot and our incoming bank record.
Will I get a GST invoice?+
Yes — we issue a GST invoice with every order, sent to you on WhatsApp and email after dispatch.
Sizing
How do your sizes run?+
True to Indian sizing. Hoodies and crew tees are regular fit; the oversized tee is intentionally roomier (size down if you're between sizes).
Hoodie size chart+
XS: chest 36 in · S: 38 · M: 40 · L: 42 · XL: 44 · XXL: 46. Length runs 26–30 inches.
Tee size chart+
XS: chest 34 in · S: 36 · M: 38 · L: 40 · XL: 42 · XXL: 44.
Shipping & timeline
How long until I get my order?+
Production takes 3–5 business days from confirmed payment. Shipping adds 2–4 days pan-India via Delhivery / Shiprocket. Total: 7–10 business days.
Where do you ship?+
Pan-India. International shipping is on the v2 roadmap — message us on WhatsApp if it's urgent.
Will I get tracking?+
Yes — once dispatched, you receive the AWB and courier link on WhatsApp.
Returns & refund policy
Can I return a custom embroidered piece?+
Customized embroidery is non-returnable since it can't be resold. We only accept returns or replacements if the piece is defective on arrival or doesn't match the confirmed design.
What if there's a production defect?+
Send us a photo on WhatsApp within 48 hours of delivery. We'll arrange a free replacement or refund the full amount via UPI.
What if I gave the wrong size?+
Once your design is confirmed and payment received, we can't change sizes. Please use the size chart above before confirming.
Terms of use
Whose embroidery designs can I order?+
Only designs you have rights to. Don't upload trademarked logos, copyrighted characters, or other people's artwork without permission. We reserve the right to decline orders that infringe on third-party rights.
Can my design be used for marketing?+
Only with your explicit consent. We may ask before featuring an order on our Instagram or gallery; you can always decline.
Privacy
What data do you collect?+
Your name, phone, delivery address, order details, and payment screenshot. That's it. No tracking pixels beyond standard analytics, no resale of data.
How long do you keep payment screenshots?+
Up to 90 days for reconciliation, then auto-deleted from our private storage.
Still stuck?
Drop us a line — we typically reply in under 30 minutes during business hours.