1. Who we are
This website is operated by Embroo India ("Embroo India," "we," "us"), with principal place of business at Embroo Workshop, Sector 62, Noida, Uttar Pradesh 201309, India. By accessing or using https://embroo.in you agree to these Terms.
2. Made-to-order goods
All products on this site are customized, made-to-order embroidered apparel. Each piece is produced after we receive your design confirmation and verified payment. Production typically takes 3–5 business days; delivery takes another 2–4 business days via Delhivery and Shiprocket.
3. Placing an order
You design your piece in our online studio, review your cart, and pay securely via Razorpay (UPI, card, netbanking, or wallets). An order is binding once payment is confirmed and we acknowledge your order. Until payment is confirmed, either party may cancel.
4. Pricing & taxes
Prices are displayed in Indian Rupees (₹). GST registration in progress. Tax invoices will be issued for orders placed after registration is active.
5. Your design & intellectual property
You may only place orders for designs you have the right to use. By submitting a logo, image, or text for embroidery, you represent that:
- you own the rights to it, or have permission from the rights holder;
- the design does not infringe any trademark, copyright, or right of publicity;
- the design does not violate Indian law (e.g., no obscenity, no national-symbol misuse).
We may decline an order at our discretion if a design appears to infringe third-party rights.
6. Acceptable use
You agree not to: (a) use this site for unlawful purposes; (b) introduce malicious code; (c) attempt to access non-public areas; (d) scrape or republish our content; or (e) impersonate another person.
7. Returns, refunds & cancellations
Our Refund Policy forms part of these Terms. In short: customized goods are non-returnable except for defects on arrival or mismatch with the confirmed design. Pre-production cancellations are eligible for a full refund.
8. Limitation of liability
To the maximum extent permitted by Indian law, our aggregate liability for any claim arising out of or relating to a single order is limited to the amount you paid for that order. We are not liable for indirect or consequential losses.
9. Governing law & dispute resolution
These Terms are governed by the laws of India. Any dispute will first be raised through our Grievance Officer for amicable resolution. If unresolved within 30 days, the courts of Noida, Uttar Pradesh shall have exclusive jurisdiction.
10. Grievance officer
In accordance with the Information Technology (Intermediary Guidelines) Rules, 2021:
- Name: Embroo India Support
- Designation: Grievance Officer
- Email: pkexportpvtltd@gmail.com
- Address: Embroo Workshop, Sector 62, Noida, Uttar Pradesh 201309, India
- Resolution timeline: within 15 business days of receiving a grievance.
11. Changes to these Terms
We may update these Terms from time to time. The updated version will be posted on this page with the new "Last updated" date.